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RETURN & CANCELLATION POLICY
REFUND AND CANCELLATION POLICY
We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items that have reduced selling prices are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
Small issues like thread come out. Removable stain or spot, open stitching not considered in damage
360 degree unboxing parcel video required in case of any damage or wrong and missing item. Issue must be clear in video without any pause or cut and reported within 24 hours of receiving parcel (our team will verify and updates you)
If you have received a damaged product or the wrong item, please mail us at firstname.lastname@example.org with your order number and a couple of pictures of the material within 3 Days of delivery.
We will try and replace the product as soon as possible or issue a refund after deducting the courier charges (INR 150) if you wish to.
At Pavitraa each product's quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the cash amount after deducting the courier charges of INR 150.